Privacy & Cookie Policy

Privacy Policy

This Privacy Policy governs the manner in which Carols Classics. (“us”, “we”, or “our”) collects uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Carols Classics.

What data we need
Carols Classics will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information. This does, however, include name, email and phone number etc.

Why we need this data
We may collect and use Users personal information for the following purposes:
To improve customer service
- The information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
- We may use feedback you provide to improve our products and services.

How long we keep this data
We are required under UK tax law to keep your basic personal data for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We have a data protection regime in place to oversee the effective and secure processing of your personal data.

What are your rights?
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data, you can contact us through our website call us on 01708 469 637 or email and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Cookie Policy

We use cookies to keep our website reliable, secure and to enhance user experience. If you wish to manage your cookies, please follow the instructions in the “How to manage cookies” section below.

What are cookies?
Cookies are small text files which a website may place on your computer or device when you visit a site. The cookie will help the website, or another website, to recognise your device the next time you visit.
Cookies serve many functions. For example, they can help to remember your username and preferences, analyse how well a Site is performing, or allow a Site to recommend content they believe will be the most relevant to you. The majority of websites use cookies to collect and retain personal information about their visitors. Most cookies collect general information, such as how visitors arrive at and use a Site, the device they are using, their internet protocol address (IP address), what pages they are viewing and their approximate location.

Purpose of cookies
Our cookies are put into the categories below.
We use these cookies to monitor Site performance. This allows us to provide a high-quality experience by quickly identifying and fixing any issues that arise.
We use functionality cookies to allow us to remember your preferences. For example, we use functionality cookies to provide you with enhanced services, such as allowing you to watch a video online or comment on a news article.
We use cookies to help understand our audience.
Fraud prevention
We use cookies to monitor and prevent suspicious activity and fraudulent traffic.

Third party cookies on our Site
We also use third party cookies on our Site that fall into the categories above (“third party cookies”) for the following reasons:
To help us monitor traffic on our Site (like many companies, we use Google Analytics to do this);
To identify fraudulent or non-human traffic
To assist with market research
To improve Site functionality
To monitor compliance with our terms and conditions and policies.

We also use third party cookies for the purpose of programmatic advertising. This is where we sell digital advertising space through the use of automated technology via:
– Google Doubleclick

How to manage cookies
If you wish to manage your cookies, select your browser below for instructions on changing your cookie settings. If you do wish to disable cookies, it may mean certain sections of our Site may not work properly.
Chrome, Chrome Android, Chrome iOS
Safari, Safari iOS
Internet Explorer
For all other browsers, please look for a “help” function in your browser or contact the browser provider.

Changes to this privacy and cookie policy
We have the discretion to update this privacy and cookie policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect and how we use cookies. You acknowledge and agree that it is your responsibility to review this privacy and cookie policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any queries about the way we use personal information or cookies, please contact us at:
Carols Classics
45 St George's Avenue,
RM11 3PD
01708 469 637
This document was last updated on July 20th, 2018.